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| Career Opportunities |
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We deliver service and solutions to customers both internally and externally, meaning there's widespread opportunity to learn, advance and take your career in many different directions.
Our success is directly linked to the solid relations between our company, employees, and customers. VENTEX Employees are passionate about the services they provide for our customers.
We look for people who have these qualities:
- Integrity
- Motivation
- Team spirit
- Innovation
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Please Click on below mentioned Post to know Detail information
Position Type: Full Time / Part Time
Department: Technical Support
Location: Hyderabad, Andhra Pradesh
Position Summary
This position provides responsive Technical Support to customers in solving product functionality problems in a 24 x 7 environment.
Responsibilities
- Respond to customer telephone and email queries; guide customer through necessary steps to resolution of issues
- Investigate and resolve hardware and software incidents; determine likely cause, recommend corrective action, and if appropriate, implement corrective action
- Resolve, forward, or escalate customer issues as required
- Review urgent incidents with support staff to insure appropriate steps are taken to resolve situation in a timely manner
- Keep customers informed of problem resolutions
- Maintain incident status and resolution records
- Interface with Software Development and Quality Assurance teams on reliability and maintenance matters
- Make recommendations regarding technical support procedures
- Monitor systems and resolve issues pro-actively
- Provide PC and network support and administration to internal user base
- Develop procedural and diagnostic documentation
- Install tested upgrades on customer and production environments
- Other Technical Support related tasks as assigned
Qualifications
- Must be able to available 24 hours (weekends included)
- Must be proficient with the operation and support of Linux OS
- Service oriented and solution driven with strong problem investigation skills
- Working experience in a team support environment
- Successful completion any degree or diploma in computer science or technology (or equivalent)
- Ability to work independently, prioritize, and communicate effectively
- Working knowledge of web-based solutions
- Experience with TCP/IP, addressing, wired and wireless routing as well as communication protocols
- Proficiency with operation and support of MicroSoft Windows Operating System all versions
- Experience with shell scripting, databases, remote desktop solutions, printer configurations, and Cisco products is a definite asset
How to Apply
Candidates who are interested in joining the VENTEX team are invited to submit their resume and cover letter,
highlighting their work experiences and skills via email to info@ventextech.in. We thank all applicants for applying. Only selected
applicants will be contacted.
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